Privacy Policy
Man with Van Noak Hill Privacy Policy
This Privacy Policy explains how Man with Van Noak Hill collects, uses, stores and protects personal data relating to our services. It applies to all Man with Van Noak Hill customers and prospective customers in our service area, including anyone who visits our website, makes an enquiry, or books a service with us.
Who We Are and Scope of This Policy
Man with Van Noak Hill is a provider of man and van, removals and related transport services. For the purposes of the UK General Data Protection Regulation and the General Data Protection Regulation, Man with Van Noak Hill is the data controller for the personal data described in this Privacy Policy.
This policy covers all personal data we process in connection with our services, including data collected offline, over the phone, through online forms, and through any other communication channels we make available, excluding any channels that are independently operated by third parties under their own privacy terms.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use:
Identification and contact data such as name, postal address, service address, billing address, and general location information within our service area.
Communication data such as the content of messages you send to us, details of enquiries, booking details, feedback, and any notes relating to your communications with our team.
Service and contract data such as moving dates, collection and delivery addresses, details of items to be moved, access information for properties, and records of services carried out, including quotes and invoices.
Payment-related data such as payment status, amounts, dates of payments and related transaction references. Payment card information is processed by secure payment providers and is not stored by us in full.
Technical and usage data such as basic analytical and usage information relating to visits to our website or online contact channels, including date and time of access, pages visited and general device or browser details where this is provided by your browser or device. We do not seek to identify individual users from technical data alone unless required by law or in connection with security or fraud investigations.
How We Collect Personal Data
We collect personal data in several ways:
Directly from you when you contact us by phone, online form, message, or in person, for example when you request a quote, confirm a booking, or provide feedback.
Automatically when you interact with our website or online services, through basic technical logs and analytics that record visits and usage patterns.
From third parties where permitted by law and relevant to the service you request, for example referrals from partners, property agents, or comparison platforms that you have used, subject to their own privacy terms.
Lawful Bases for Processing
We process personal data only when we have a lawful basis under data protection law. Depending on the specific processing activity, we may rely on the following lawful bases:
Contract. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes preparing quotes, confirming bookings, providing moving and transport services, handling payments, and managing your customer account.
Legal obligation. We process personal data where needed to comply with legal obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from public authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, handling enquiries and complaints, preventing fraud and misuse, ensuring the security of our operations and systems, and promoting our services to existing and prospective customers in a proportionate way.
Consent. In some situations, we rely on your consent, for example for certain types of direct marketing or where we use optional cookies or similar technologies that are not strictly necessary. When processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Personal Data
We use the personal data we collect for the following purposes:
To provide our services, including arranging and carrying out transport and removals, managing bookings, and communicating about service details, timings, and access requirements.
To respond to your enquiries, provide quotes, give service information, and manage ongoing communication with you.
To manage our relationship with you, including handling feedback, responding to concerns or complaints, and maintaining accurate records of services delivered.
To process payments, issue invoices, confirm payment status, and maintain financial records as required by law.
To manage and improve our business, services, and customer experience, including through analysis of aggregated service data and basic website usage data.
To protect our business, customers, and staff, including preventing and investigating fraud, misuse, or security incidents.
To send service-related information and, where permitted, limited marketing communications about our services that may be of interest to you, with the ability to opt out at any time.
Data Sharing and Processors
We do not sell your personal data. We share personal data only where necessary and in accordance with data protection law.
Service providers acting as data processors may process personal data on our behalf, under written contracts and only in accordance with our instructions. These may include providers of data storage, hosting and IT infrastructure, payment processing services, accounting and invoicing tools, communication systems and customer management tools, and analytics or security services.
Professional advisers such as accountants or legal advisers may have access to relevant data where required to provide their professional services to us under appropriate confidentiality duties.
Public authorities and law enforcement agencies may receive personal data where we are legally required to share it, or where it is necessary to protect our rights, the rights of our customers, or the safety of individuals.
Where any transfer of personal data involves a destination outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data in line with applicable law.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general, we keep customer records, including contact details, service details, and financial information, for a period aligned with applicable limitation periods and tax or accounting obligations. This may mean retaining certain records for several years after the date of your last interaction with us.
Where personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it, we will take steps to delete, anonymise, or securely destroy it.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain additional information.
Right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or completed.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in specific situations, for example while we are considering a request to rectify or object.
Right to data portability. In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. You also have the right to object at any time to the processing of your personal data for direct marketing.
Where processing is based on your consent, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Keeping Your Data Secure
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, security configurations for our systems, and policies to ensure that personal data is handled only by authorised persons who have a need to know it for their role.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will apply from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
