Terms and Conditions
Man with Van Noak Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Noak Hill provides removal, collection, delivery, and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual, business, or organisation that requests or receives services from Man with Van Noak Hill.
Services means any removal, man and van, collection, delivery, loading, unloading, packing, or related services provided by Man with Van Noak Hill.
Goods means any items, furniture, personal belongings, or other property that the Customer asks us to move, transport, handle, or store.
Booking means a confirmed request for services accepted by us, whether made by phone, online, or in writing.
Vehicle means any van or other vehicle used by us to carry out the services.
2. Scope of Services
Man with Van Noak Hill provides removal and man and van services for domestic and commercial customers. Our typical services include loading, transport, unloading, and, where agreed in advance, limited packing or furniture disassembly and reassembly.
The exact scope of services for each booking will be agreed with the Customer at the time of booking. Any services not expressly agreed, including specialist packing, dismantling complex furniture, or handling specialist items, may incur additional charges or may be refused.
3. Booking Process
3.1 Booking requests can be made by phone or online enquiry, subject to availability. A booking is only confirmed when we have accepted the request and provided confirmation of the date, time, and price.
3.2 The Customer is responsible for providing accurate information at the time of booking, including:
Number of items and approximate volume or size.
Full collection and delivery addresses.
Parking and access details at all locations, including any restrictions, staircases, lifts, and distance from vehicle to property.
Any items that are heavy, fragile, unusual, or require special handling.
3.3 Quotations are based on the information provided by the Customer. If on arrival the actual work differs significantly from that described at the time of booking, we reserve the right to adjust the price, charge additional fees, or decline to complete all or part of the service.
3.4 Bookings are subject to the availability of vehicles and staff. We reserve the right to refuse or cancel bookings at our discretion, subject to the cancellation provisions below.
4. Prices and Payment Terms
4.1 Prices may be quoted as an hourly rate, fixed fee, or a combination of both. Any quotation provided is valid only for the period stated or, if no period is stated, for 14 days from the date of issue.
4.2 Unless specifically stated otherwise, prices do not include parking charges, congestion charges, tolls, or other third-party costs. These will be added to the final invoice where applicable.
4.3 We may require a deposit to secure a booking. The amount and due date of any deposit will be confirmed at the time of booking. Deposits are generally non-refundable except as stated under the cancellation provisions.
4.4 Payment is due as agreed at the time of booking. This may be in advance, on arrival, or upon completion of the service. We reserve the right to refuse to start or to complete the work if payment terms are not met.
4.5 We accept payment by methods advised at the time of booking. The Customer must ensure that funds are available and that payment can be completed without undue delay.
4.6 If payment is not made on time, we may charge interest on overdue sums at the statutory rate and may take reasonable steps to recover the debt, including the use of third-party agencies.
5. Cancellations and Changes
5.1 If the Customer needs to cancel or amend a booking, notice must be given as early as possible.
5.2 Where a booking is cancelled by the Customer with more than 48 hours notice before the scheduled start time, any prepaid amount may be refunded or credited, less any non-recoverable costs already incurred by us.
5.3 If a booking is cancelled with less than 48 hours but more than 24 hours notice, we reserve the right to retain part or all of any deposit or to charge up to 50 percent of the quoted price.
5.4 If a booking is cancelled with less than 24 hours notice, on arrival at the address, or after work has begun, we reserve the right to charge the full quoted price.
5.5 Changes to the date, time, or scope of the booking are subject to availability and may result in revised pricing. If we cannot accommodate a requested change, the original booking will remain in place unless cancelled in accordance with these Terms and Conditions.
5.6 We may cancel or reschedule a booking due to reasons beyond our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, or other events of force majeure. In such cases we will aim to offer an alternative date or a refund of any sums paid for services not yet provided. We will not be liable for any consequential loss arising from such cancellation.
6. Customer Responsibilities
6.1 The Customer must ensure that:
All Goods are safely and securely packed, unless we have agreed to provide packing services.
All fragile or delicate items are appropriately protected and clearly identified.
All items to be moved are ready for transport and that access is clear and safe.
6.2 The Customer must arrange adequate parking for the Vehicle at both collection and delivery locations. Any parking restrictions, permits, or charges must be disclosed in advance. The Customer is responsible for any fines, penalties, or charges arising from inadequate or improper parking arrangements, unless caused solely by our negligence.
6.3 The Customer must be present, or ensure a responsible representative is present, at collection and delivery locations to direct the work, confirm items, and check the premises. If no one is present, we may at our discretion either wait, charge a waiting fee, or cancel the booking and treat it as a late cancellation.
6.4 The Customer must not ask our staff to undertake any illegal activities, unsafe practices, or tasks that are likely to cause damage to persons or property.
7. Items We Do Not Transport
7.1 Unless expressly agreed in writing in advance, we do not transport:
Hazardous, flammable, or explosive materials.
Illegal goods or substances.
Perishable goods requiring temperature control.
Valuables such as cash, jewellery, important documents, or irreplaceable items.
Livestock, pets, or any living creatures.
7.2 If we discover that prohibited items have been included in the Goods without our consent, we may refuse to carry them, return them to the Customer, or dispose of them lawfully. The Customer will be responsible for any costs, fines, or losses arising from such items.
8. Waste and Rubbish Removal
8.1 Man with Van Noak Hill is a removal and transport service and not a licensed waste carrier unless explicitly stated. We do not operate as a general rubbish disposal service.
8.2 The Customer must not use our services to dispose of controlled waste, fly-tipping, or any activity that would breach waste management regulations.
8.3 If we agree to remove unwanted items, furniture, or materials, these must be suitable for lawful disposal or recycling. The Customer is responsible for informing us of the nature of such items.
8.4 Any waste or unwanted items we agree to remove will be taken only to lawful disposal or recycling facilities in compliance with applicable waste regulations. Additional charges may apply for disposal fees, weight-based fees, or special handling.
8.5 We reserve the right to refuse to remove any items we reasonably believe to be hazardous, illegal, contaminated, or not suitable for transport or normal disposal.
9. Liability and Limitation of Liability
9.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
9.2 The Customer is responsible for arranging suitable insurance cover for the Goods if required. Our charges do not automatically include insurance for the value of the Goods.
9.3 We will not be liable for:
Normal wear and tear, minor scratches, or scuffs arising from handling and transport.
Damage to Goods that were not adequately packed or protected by the Customer.
Damage to Goods where we have followed the Customer's instructions against our advice.
Damage or loss caused by inherent defects, poor construction, or weakness in the Goods.
Loss or damage arising from fire, flood, adverse weather, theft, or events beyond our reasonable control.
9.4 Where we are found liable for loss of or damage to Goods due to our negligence, our liability will be limited to the reasonable cost of repair or the current market value of the item, whichever is lower, subject to an overall limit per booking as notified or, if not notified, a reasonable limit in line with typical man and van services.
9.5 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the services.
9.6 The Customer is responsible for protecting floors, walls, and fixtures where necessary, and for advising us of any particular vulnerabilities in the property. While we will take reasonable care, we are not liable for cosmetic damage to floors, walls, or paintwork arising from normal movement of large or heavy items through tight spaces, unless caused by our clear negligence.
9.7 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods or property must be reported to us as soon as reasonably possible, ideally before our staff leave the premises.
10.2 Any formal complaint or claim relating to the services must be made in writing within a reasonable time after the service date, with sufficient detail for us to investigate.
10.3 The Customer must allow us a reasonable opportunity to inspect any alleged damage and, where appropriate, to repair or remedy the issue before the Customer arranges any third-party repair.
11. Access, Delays and Waiting Time
11.1 The Customer must ensure that we have suitable and safe access to the collection and delivery locations. If access is restricted or unsafe, we may refuse to proceed or may agree to proceed at the Customer's risk.
11.2 If the start of the job is delayed, or if we are kept waiting due to issues beyond our control, we may charge for waiting time at our standard hourly rate.
11.3 Any estimated time for completion is an estimate only and not a guarantee. We are not liable for losses arising from delays due to traffic, weather, access issues, or other circumstances beyond our reasonable control.
12. Privacy and Data
12.1 We will collect and use personal data, such as names, addresses, and contact details, only for the purpose of managing bookings, providing services, and where necessary, handling payments and legal obligations.
12.2 We will take reasonable steps to keep Customer data secure and will not sell or share personal information with third parties except where necessary to provide the services, recover debts, or comply with legal requirements.
13. Amendments to Terms and Conditions
13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
13.2 Updated Terms and Conditions may be made available on request or published on our website, where applicable.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or confirmation provided at the time of booking, constitute the entire agreement between Man with Van Noak Hill and the Customer in relation to the services and supersede any prior understandings or arrangements.
16.2 No verbal statement or representation made by our staff shall vary these Terms and Conditions unless confirmed in writing by an authorised representative.
